Flea Market of Collectables

Verbal De-Escalation

Tuesday, August 27 - 9:00 AM

This workshop will review the skills of active listening, non-violent communication, and verbal de-escalation. Levels of crisis development and the conflict cycle are discussed, emphasizing a culturally appropriate staff response. Trainees will virtually participate in exercises and demonstrations concerning personal space, body posture and motion, which will enable them to more successfully deal with emotional or physical crisis. Cultural difference between staff/caregivers and clients can present barriers to the development of trust, empathy, and a collaborative relationship. This workshop stresses the importance of: valuing diversity, being mindful of your own assumptions and experiences, acquiring and incorporating cultural knowledge (identify and mobilize client’s intrinsic values, belief, and goals) and adapting to diversity and the cultural contexts of the individuals you serve.
Learning Objectives:
  • Be able to explain how the skills of active listening and non-violent communication can soothe an escalating individual.
  • Recognize & incorporate understanding of the components of the conflict cycle, the four levels of crisis development, and the appropriate response into their practice.
  • Incorporate the understanding of proxemics and kinesics in their practice with clients.
  • Know how to use “tried and true” verbal de-escalation techniques.


Brian Lowery, MPA, LSW
Brian D. Lowery, MPA, LSW is the Educational Coordinator of Lowery Training Associates and primary presenter for most of the training programs. He has been a human service trainer for the past 30 years and is the recipient of the “Rising Star Award” from the Ohio Child Welfare Training Program (OCWTP) and the “Trainer of the Year Award” from the Northeast Region of the OCWTP. He recently received the prestigious Linda Pope award for excellence in training in Ohio. Brian has served as the Director of In-Service Training for the largest private child caring agency in Ohio and the Director of Child Care at a Northeast Ohio residential treatment center. He is a Qualified Professional Administrator with the Ohio Department of Mental Health and a State Licensed Social Worker. Brian currently serves as a consultant with contract agencies of the Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board and the Developmental Disabilities Board of Cuyahoga County. He is a sought-after consultant and trainer with human service organizations throughout the Midwest.


Event Type
Lecture / Workshop


Connections Volunteer Center

Date / Time

Tuesday, August 27, 2024
9:00 AM - 12:15 PM


Colleen Dennis
(740) 363-5000
More Info: